Discover OSAPS

At your service

OSAPS stands for ‘Office for Monitoring Accessibility of Products and Services’.

OSAPS ensures that products and services are made accessible in accordance with the law.

In order to understand the issues and find solutions, OSAPS liaises with all stakeholders:

  • companies that need to modify their products or services
  • accessibility specialists who develop solutions
  • other relevant public bodies

but above all with

  • the people and associations directly concerned: you!

Please do not hesitate to contact us if you would like to

  • organise an information session for your volunteers, employees or members
  • invite OSAPS to participate in an event with a stand or a presentation
  • cooperate in specific areas or on specific topics.
Contact OSAPS

Check and sanctions

OSAPS can monitor products and services offered on the Luxembourg market by Luxembourg or foreign companies.

In particular, checks will be carried out following a report .

Anyone can report a problem if they believe that a product or service is not accessible to themselves or to another person.

OSAPS will then carry out a check and, if there is non-compliance, set a reasonable deadline for making the product or service accessible.

If the company does not comply with the OSAPS's decision or is uncooperative, OSAPS may impose a sanction.

Report a problem

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