Our Objectives
One in four people has a motor, sensory, mental or intellectual impairment, functional limitations related to ageing or temporary limitations.
The Law of 8 March 2023 on accessibility requirements for products and services aims to
- ensure better access to certain products and services, especially for older people and users with special needs,
- harmonize accessibility rules for those products and services at European level.
Our Procedures
Declaration of non-compliance
In the event that your product or service is not (or not yet) legally compliant on 28 June 2025, a declaration of non-compliance must be submitted to OSAPS.
The following is required to determine non-compliance and achieve compliance:
- conduct an internal assessment,
- create a register of non-compliances,
- draw up a plan with corrective measures.
Exemption
The accessibility requirementsto products and services shall apply only to the extent that compliance:
- does not require a significant change resulting in the fundamental alteration of its basic nature,
- does not result in the imposition of a disproportionate burden.
If you consider benefitting from such an exemption, you need to inform OSAPS.
News
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WCAG: is it sufficient for the European Accessibility Act?
The legal and regulatory context In Luxembourg, the European Accessibility Act has been transposed into law on March 8, 2023. To support the legal requirements, the European Union has mandated the creation or updating of six standards that will be...
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Accessibility of services: what are the reporting requirements?
Is it necessary to publish an accessibility statement? For services If you manage a service subject to the law of March 8, 2023, the OSAPS does not require an accessibility statement! This applies to the following types of services: e-commerce,...
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Promoting an inclusive society requires more than good intentions
Christine Zimmer holds a master's degree in marketing and communication from the University of Paris-Panthéon-Assas. She began her professional career at Deloitte Luxembourg, where she was responsible for business development and communication for the Luxembourg non-financial sector. After working for...
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