Our Objectives
One in four people has a motor, sensory, mental or intellectual impairment, functional limitations related to ageing or temporary limitations.
The Law of 8 March 2023 on accessibility requirements for products and services aims to
- ensure better access to certain products and services, especially for older people and users with special needs,
- harmonize accessibility rules for those products and services at European level.
Our Procedures
Declaration of non-compliance
In the event that your product or service is not (or not yet) legally compliant on 28 June 2025, a declaration of non-compliance must be submitted to OSAPS.
The following is required to determine non-compliance and achieve compliance:
- conduct an internal assessment,
- create a register of non-compliances,
- draw up a plan with corrective measures.
Exemption
The accessibility requirementsto products and services shall apply only to the extent that compliance:
- does not require a significant change resulting in the fundamental alteration of its basic nature,
- does not result in the imposition of a disproportionate burden.
If you consider benefitting from such an exemption, you need to inform OSAPS.
News
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François Engels, director of OSPAS, was the keynote speaker of the Inclusive Innovation Evening at AmazonEU
What happens when you bring together art, accessibility, and a room full of people who genuinely care? You get an evening that stays with you. On September 28, AmazonEU hosted the Inclusive Innovation Evening in their buildings in Luxembourg-Kirchberg...
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Conference – Media Accessibility – Accessible News and AI Solutions for Media Providers
When: 10 November 2026 Time: 9.00 am to 1.30 pm Venue: Chamber of Commerce – 7 Rue Alcide de Gasperi, 1615 Kirchberg, Luxembourg Language: German How can news and audiovisual media be made more accessible to everyone? And what...
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Introduction of new accessible ATMs in Luxembourg
At the initiative of the Surveillance Authority for the Accessibility of Products and Services (OSAPS), Luxconstellation organized tests with people with disabilities to evaluate the accessibility of the new automated teller machines (ATMs). LuxConstellation is the Luxembourg-based company created to...
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