Our Objectives
One in four people has a motor, sensory, mental or intellectual impairment, functional limitations related to ageing or temporary limitations.
The Law of 8 March 2023 on accessibility requirements for products and services aims to
- ensure better access to certain products and services, especially for older people and users with special needs,
- harmonize accessibility rules for those products and services at European level.
Our Procedures
Declaration of non-compliance
In the event that your product or service is not (or not yet) legally compliant on 28 June 2025, a declaration of non-compliance must be submitted to OSAPS.
The following is required to determine non-compliance and achieve compliance:
- conduct an internal assessment,
- create a register of non-compliances,
- draw up a plan with corrective measures.
Exemption
The accessibility requirementsto products and services shall apply only to the extent that compliance:
- does not require a significant change resulting in the fundamental alteration of its basic nature,
- does not result in the imposition of a disproportionate burden.
If you consider benefitting from such an exemption, you need to inform OSAPS.
Neuigkeiten
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‘Accessibility must become second nature’
A conversation with Guy Streveler about everyday life as a blind IT expert, the power of technology – and the role of legislation When Guy Streveler lost his sight as an adult, it came as a shock at first. ‘In...
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OSAPS is featured on Radio 100.7
Listen to the interview on the Radio 100.7 website. Here are the transcripts in Luxembourgish (original language) and English. For transcripts in German and English, please visit the respective language version of the website.
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OSAPS publishes its Guide for Plain Language Writing
The guide is intended to help banking service providers – but not only them – to comply with legal requirements, more specifically to ‘ensure that the information is understandable and does not exceed a complexity level of B2’. Apart from...
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