Services

Requirement: Service providers must design and deliver their services in accordance with the accessibility requirements set out in law (Section 15 of the Act of 8 March 2023).

Example: A bank offering an online account management service must ensure that its website and mobile apps are accessible to blind people, for example by making them compatible with screen readers.

Obligation: Provide information explaining how the service meets accessibility requirements in an accessible format (written, oral, and adapted for persons with disabilities). This information must be kept for as long as the service is available (Article 15 and Annex II).

Example: A public transport operator must publish an accessibility notice describing how its electronic ticketing systems comply with accessibility standards, and this notice must be available in Braille or audio format upon request.

For the information required, refer to the requirements for services.

Obligation: Maintain internal procedures to ensure that the service remains compliant even after changes (section 15).

Example: An e-commerce platform that updates its user interface must verify that the new version remains accessible to everyone, including people with motor impairments.

Obligation: Correct any non-compliance identified and immediately notify the OSAPS of the measures taken (Article 15).

Example: If a banking application becomes unusable by voice command after an update, the bank must correct this failure quickly and inform the OSAPS of the corrective measures applied.

Obligation: Provide the OSAPS, upon request, with all information necessary to verify compliance, and cooperate in any compliance action (Article 15).

Example: If the OSAPS investigates a video streaming service, the service provider must provide the results of its accessibility tests and demonstrate compliance with the harmonised standards.