Hospitality
A passion for flawless hospitality
People enter the hospitality industry out of passion: a passion for warm welcomes, attentive service and meals that delight the senses.
OSAPS shares this passion. Providing a seamless experience for people with disabilities means honouring this passion, expanding your customer base and demonstrating your commitment.
More than just an obligation, accessibility is the future of authentic and universal hospitality. A service that is accessible to all is a quality service for all.
Compliance
If you offer information, booking, ordering or payment services online and are not considered a micro-enterprise, you are affected by the Law of 8 March 2023 on the accessibility requirements for products and services and must comply with it.
Find the resources that OSAPS has developed specifically for the hospitality industry to help you get started on your compliance project with peace of mind.
In the ‘Your project’ section, you can generate a roadmap to guide you through each step.
Good to know: Even if you are not affected by the law, you can still proceed with compliance. This is voluntary and can be done at your own pace.
Training
OSAPS' e-learnings are an essential resource. Whether you are undertaking mandatory or voluntary compliance or accessibility improvements, you will find solutions, best practices and valuable tips.
The entrepreneur's journey
Discover the inspiring journey of an entrepreneur who chose to improve accessibility at his establishment. In his testimonial, he shares the reasons behind his voluntary commitment, the solutions he implemented and the resources he used, including financial assistance.
Interview with Nicolas Gruber, hotelier and restaurateur
‘Accessibility is first and foremost a question of hospitality and respect.’
Copyright Turner Media
Q: Mr. Gruber, how did you become aware of digital accessibility?
👉 Nicolas Gruber:
Honestly, like many entrepreneurs, my initial reaction was, ‘Another new law...’ We're already running out of time. But when OSAPS contacted me to use our website as an example, I saw an opportunity. It allowed me to discover in concrete terms what accessibility means for people who, for example, cannot see or can only navigate using a keyboard.
Q: What struck you most about this process?
👉 Nicolas:
It was when a visually impaired developer tested our website. He explained to me what was blocking him. That's when I realised that compliance wasn't just another box to tick: it's a real act of hospitality. It wasn't about “doing someone a favour”, but about enabling someone to take part: make a booking and feel welcome.
Q: What changes have you implemented since then?
👉 Nicolas:
We replaced our visual Captcha system with an audio version and changed our booking module. The previous one was not usable by blind people. Today, our website is much more accessible. Even small adjustments can have a big impact.
Q: So you are in favour of digital compliance?
👉 Nicolas:
Absolutely. It's affordable and, above all, it allows people to get in touch with us. They can find our information, call us and know what to expect. And it's just part of the job these days: being visible, approachable and welcoming, even online.
Q: What advice would you give to other entrepreneurs in the hospitality industry?
👉 Nicolas:
Don't stay on your own. I was lucky enough to have support from OSAPS, and my web provider (Amyma) was very responsive. Dare to ask questions, ask for help and find out what you need to know. And above all, think like a host. Accessibility means offering everyone the opportunity to cross the threshold, even if it's virtual.
Q: You often talk about hospitality. Is that your guiding principle?
👉 Nicolas:
Yes. My job is to welcome people. To do so with simplicity, warmth and respect. If I can do that online too, all the better. It's a form of continuity. To me, accessibility goes hand in hand with hospitality.
Q: Thank you very much, Nicolas.
👉 Nicolas:
You're welcome. Visit us in Müllerthal, there's always a place at the table.
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